Retail Manager Kaiwhakahaere Hokohoko

Retail managers organise and manage the operations of retail stores or departments, including staff.

Retail managers may do some or all of the following:

  • choose products and determine stock levels and prices
  • hire, train and supervise staff
  • create and implement buying and marketing policies
  • sell goods and services to customers, and advise them on product use
  • maintain records of stock levels and financial transactions
  • complete budgets and financial plans
  • make sure shops comply with health and safety regulations.

Retail managers working in some specialist roles may need to meet additional requirements. For example, antique dealers require a second-hand dealer's licence from a district court, and liquor store managers need a Licence Controller Qualification (LCQ).

Useful Experience

Useful experience for retail managers includes:

  • sales and marketing
  • cash handling
  • customer service
  • any other business management work.

Personal Qualities

Retail managers need to be:

  • good at communicating
  • good at customer service
  • mature and responsible
  • reliable and honest
  • able to lead people
  • able to make good decisions
  • organised
  • able to work well under pressure.

Useful Experience

Useful experience for retail managers includes:

  • sales and marketing
  • cash handling
  • customer service
  • any other business management work.

Subject Recommendations

There are no specific secondary education requirements to become a retail manager. However, English, maths, accounting, economics and business studies are useful.

Retail Managers can earn around $40K-$48K per year per year.

Retail managers may progress to more senior roles, such as branch or regional retail manager.

Retail managers may specialise in a particular area of retail such as food, liquor, clothing, electronics or e-commerce.

 

Retail Manager

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