Lynfield College

Level 2 Customer Service Award

Course Description

Teacher in Charge: Mrs G. Clark.

Who would be interested in this course?

Students who are also doing the Gateway course. Students must be able to study at NCEA Level 2. All applicants will be interviewed by the Gateway Coordinator, approved by the Customer Service Award teacher and the Service IQ industry assessor.

This is a full year course which is part of the Gateway programme and is designed to provide students with essential work skills. Students will gain knowledge and practical experience in customer service. Assessment is completed across approximately 10 days in a work place. Successful students will achieve the Customer Service Award. Career planning and essential job searching skills will also be covered.

* Gain credits towards a nationally recognised qualification.
* Get real experience in a real workplace.
* Enjoy the camaraderie from working as part of a team.
* Get the opportunity to be considered for a role within the business.
* Learn great industry skills and knowledge essential for a retail career.
* Learn in a fully supportive environment.

Students will gain employability skills that are relevant to all jobs. Credits can be used towards the New Zealand Certificate in Retail (Level 2). Possibilities of part time work are also available.

DISCLAIMER: As CSA course work and placement are provided and organised by ServiceIQ, standards may vary in accordance with workplace requirements.

Course Overview

Term 1
Introduction to Customer Service
Interview Skills
Team Building

Term 2
Staying safe at work
Product knowledge
Legal responsibilities

Term 3
Introduction to Red Shirts in Schools
Work experience
CV building
Career exploration

Term 4
CV completion
Retail Service Award completion

Faculties:

Student Services

Assessment Information

Assessment is completed by an external assessor through workshops and work experience placement at The Warehouse