Level 2 Customer Service Award
Course Description
Teacher in Charge: Mrs G. Clark.
This is a full year course which is part of the Gateway programme and is designed to provide students with essential work skills. Students will gain knowledge and practical experience in customer service. Assessment is completed across approximately 10 days in a work place. Successful students will achieve the Customer Service Award. Career planning and essential job searching skills will also be covered.
* Gain credits towards a nationally recognised qualification.
* Get real experience in a real workplace.
* Enjoy the camaraderie from working as part of a team.
* Get the opportunity to be considered for a role within the business.
* Learn great industry skills and knowledge essential for a retail career.
* Learn in a fully supportive environment.
Students will gain employability skills that are relevant to all jobs. Credits can be used towards the New Zealand Certificate in Retail (Level 2). Possibilities of part time work are also available.
DISCLAIMER: As CSA course work and placement are provided and organised by ServiceIQ, standards may vary in accordance with workplace requirements.
Course Overview
Term 1
Introduction to Customer Service
Interview Skills
Team Building
Term 2
Staying safe at work
Product knowledge
Legal responsibilities
Term 3
Introduction to Red Shirts in Schools
Work experience
CV building
Career exploration
Term 4
CV completion
Retail Service Award completion
Who would be interested in this course?
Students who are also doing the Gateway course. Students must be able to study at NCEA Level 2. All applicants will be interviewed by the Gateway Coordinator, approved by the Customer Service Award teacher and the Service IQ industry assessor.
Assessment Information
Assessment is completed by an external assessor through workshops and work experience placement at The WarehouseCredit Information
You will be assessed in this course through all or a selection of the standards listed below.
External
NZQA Info
Maintain personal presentation and a positive attitude in a workplace involving customer contact
NZQA Info
Communicate in a team or group which has an objective
NZQA Info
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
NZQA Info
Use safe work practices in a retail environment under supervision
NZQA Info
Demonstrate knowledge of theft and fraud in a retail or distribution environment
NZQA Info
Demonstrate knowledge of products and product information in a retail environment