12CSA

Level 2 Customer Service Award

Course Description

Teacher in Charge: Mrs G. Clark

LEARNING ACTIVITIES: This is a full year course which is part of the Gateway programme and is designed to provide students with essential work skills. Students will gain knowledge and practical experience in customer service. Assessment is completed across 10 days in a work place. Successful students will achieve the Customer Service Award. Career planning and essential job searching skills will also be covered.

Students will gain employability skills that are relevant to all jobs. Credits can be used towards the New Zealand Certificate in Retail (Level 2). Possibilities of part time work are also available.

DISCLAIMER:  As CSA course work and placement is provided and organised by ServiceIQ, standards may vary in accordance with workplace requirements.





Recommended Prior Learning

Students must be able to study at NCEA Level 2.  All applicants will be interviewed by the Gateway Coordinator, approved by the Customer Service Award teacher and the Service IQ industry assessor.


Credit Information

Total Credits Available: 23 credits.
Internally Assessed Credits: 23 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 62 v9
NZQA Info
Maintain personal presentation and a positive attitude in a workplace involving customer contact
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 9677 v10
NZQA Info
Communicate in a team or group which has an objective
3
3
3
3
3
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11968 v9
NZQA Info
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11971 v7
NZQA Info
Use safe work practices in a retail environment under supervision
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 24997 v4
NZQA Info
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28301 v3
NZQA Info
Demonstrate knowledge of products and product information in a retail environment
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 23
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
TotalNumeracy Credits: 0

Disclaimer

POLICY
It is the policy of Lynfield College to have school-wide policies that inform parents and students of the criteria for administering all Assessments for National Qualifications.

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