Level 2 Customer Service Award
Teacher in Charge: Mrs G. Clark
LEARNING ACTIVITIES: This is a full year course which is part of the Gateway programme and is designed to provide students with essential work skills. Students will gain knowledge and practical experience in customer service. Assessment is completed across 10 days in a work place. Successful students will achieve the Customer Service Award. Career planning and essential job searching skills will also be covered.
Students will gain employability skills that are relevant to all jobs. Credits can be used towards the New Zealand Certificate in Retail (Level 2). Possibilities of part time work are also available.
DISCLAIMER: As CSA course work and placement is provided and organised by ServiceIQ, standards may vary in accordance with workplace requirements.
Recommended Prior Learning
Students must be able to study at NCEA Level 2. All applicants will be interviewed by the Gateway Coordinator, approved by the Customer Service Award teacher and the Service IQ industry assessor.
Total Credits Available: 23 credits.
Internally Assessed Credits: 23 credits.
It is the policy of Lynfield College to have school-wide policies that inform parents and students of the criteria for administering all Assessments for National Qualifications.